Shipping & Returns
All 宏尊 Bottleshop orders are processed within 48 hours of receiving your order confirmation email, excluding weekends and holidays (expect delays during peak shipping times). You will receive another email notification when your order has shipped.
Return & Exchange Policy
At Shinseisake.com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
We accept returns, within 7 days of the purchase date, for all unopened, undamaged products, that can be resold. The sake are sent to you cold and we expect the sake to be stored in a cold condition, or else we are not able to accept.If you would like to return your product, please send an email to firstname.lastname@example.org with the following information:
In the subject line, write “Return”
Please include why you want to return your product
Please include your order number, and items, you wish to return
We will only refund monies on the credit card used for the respective order.
Monies will be refunded only after the return has been received at our warehouse and it has been inspected. If your return has been opened, or does not include the retail packaging and cannot be resold, we will not refund you.